Department
Operations
The workforce the org governs — rosters, coverage, clients and the cadences around them.
RostersThe governed rosters — the single source of every workforce metric.CoverageRound-the-clock coverage per site, with uncovered time flagged.Clients & PartnersThe partner roster — lifecycle, relationship managers, governed count flags.EngagementsProvider placements — who is working at which client, in what role, and when.Onsite VisitsThe annual onsite-visit cadence per provider, and what is completed.Performance ReviewsProvider reviews by cycle — status and portfolio, linked to the roster.Salesforce ReconciliationWhere the Partner Roster and the Provider Roster disagree with Salesforce — each line a decision for a person, applied one at a time and audited.ScreeningRestrictedPre-hire and ongoing screening — background checks via AssureHire; monthly exclusion screening against the OIG LEIE, SAM.gov and state Medicaid lists with per-provider evidence; NPDB Continuous Query enrolments.Project ManagementThe boards this team builds and owns — full monday-style, editable by the org.