Department
IT
The platform itself — project work, the help desk, agent approvals and system health.
Project ManagementThe boards this team builds and owns — full monday-style, editable by the org.Help DeskStaff-raised IT tickets. Managers can run the Triage Agent for context and a draft.Agent ApprovalsThe human review gate for AI-agent actions — Tier C waits here.Dev MenuAdmin console — audit integrity, accountability and system references.System StatusLive health of every integration and agent — what is wrong, what to do about it, and a re-check per line.UsageRestrictedWhat Ava and the agents cost — model calls, tokens, failovers and estimated dollars per day, per model and per person.KPI DashboardGoverned metrics across the workforce, clients and credentialing — the platform's own numbers.Roles & PermissionsRestrictedWho is an admin, which departments each person is in, and what they may do.